About Us

FAQ

Q

Can the equipment be installed under hot weather?

A

Sure. Our equipment is suitable for high-temperature conditions, it can be installed and used normally in hot weather with stable performance.

Q

Can I only buy some spare parts from you?

A

Absolutely.Besides complete machines, we also provide genuine original spare parts for equipment maintenance and replacement.Most commonly used components are in stock with short delivery time.Please kindly offer the detailed part number, specification and quantity, and we will arrange the official quotation for you.

Q

Will you will attend the fair to show your products?

A

Yes, we participate in domestic and international industry professional exhibitions every year. This facilitates face-to-face communication and also allows us to showcase equipment and accessory samples on-site.

Q

Where is your factory located?

A

Our factory is located in Ningbo City, Zhejiang Province, China.
It is near the port, with convenient transportation and fast delivery.

Q

What is the age range for your products?

A

Our products are industrial equipment, not consumer goods. They are operated by professional technical staff, with no age limit. Operators only need to receive professional operation training.

Q

Do you have detailed and professional installation manual?

A

Yes, we have detailed and professional installation manuals.
It includes complete installation steps, operation instructions, parameters and safety notes.

Q

If OEM is acceptable?

A

Yes, OEM service is fully acceptable for us.
We can customize logo, nameplate, packaging and other details according to your requirements.

Q

Do you provide sample? Free or charge?

A

We can provide samples.
Normally, samples are charged at factory price, while the shipping cost is on the customer’s side.
The sample fee will be fully refunded once you place a formal bulk order.

Q

Are you a trading company or a manufacturer?

A

We are an original manufacturer specializing in hydraulic pipe processing equipment and fittings.
We have independent R&D, production and after-sales team, without middleman cost.
Welcome to visit our factory anytime.

Q

How long is your delivery time?

A

Hello, after receiving the advance payment for a regular order, the delivery cycle is approximately 20-30 working days.If there is in-stock product, we can arrange for delivery within 3-7 days; for urgent orders, we can also prioritize production to best meet your delivery requirements.

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